We believe privacy should be understandable, accessible and treated as an important part of responsible digital services. This Policy is intended to explain our data practices in clear language and help you understand what information may be collected, why it may be used and the choices available to you.
This Policy should be read together with any other privacy notices, consent notices or service-specific disclosures that may apply to particular products, applications or interactions.
Introduction
This Privacy Policy describes how Avenix Markets ("Avenix Markets", "we", "us" or "our") handles personal information relating to individuals who access our website, use our services, communicate with us or otherwise interact with us.
Personal information means information that relates to an identified or identifiable individual, or information that may otherwise be protected as personal information under applicable data protection laws.
We aim to collect only information that is relevant to the purposes for which it is processed and to handle that information in a responsible manner.
Information We Collect
The information we collect depends on how you interact with us. Depending on the circumstances, this may include information you provide directly, information collected automatically and information received from other sources.
| Category | Examples | Why It May Be Needed |
|---|---|---|
| Identity information | Name, username or other identifying information. | Account administration, verification, communication and service delivery. |
| Contact information | Email address, telephone number and correspondence details. | Customer support, service communications and responding to enquiries. |
| Account information | Login details, account preferences and account-related records. | Operating and securing accounts and providing requested services. |
| Technical information | IP address, browser type, device type, operating system and technical identifiers. | Security, troubleshooting, performance monitoring and website functionality. |
| Usage information | Pages viewed, interactions, session information and general usage patterns. | Improving website functionality, performance and user experience. |
| Communications | Messages, support requests, feedback and other communications you send to us. | Responding to requests, providing support and maintaining appropriate records. |
Information you provide
We may collect information when you create or maintain an account, complete a form, contact customer support, submit an enquiry, communicate with us, request information or otherwise voluntarily provide information.
Information collected automatically
When you visit our website or interact with our digital services, certain technical and usage information may be collected automatically. This information can help us understand how our services are used, maintain security and improve performance.
How We Collect Information
We may collect personal information through several channels, depending on your relationship with us.
- Directly from you when you submit information, create an account or communicate with us.
- Automatically through your browser, device, website interactions and similar technologies.
- Through service providers that help us operate our website, systems and services.
- From third parties where permitted by applicable law and where the information is relevant to the services or relationship involved.
We do not intend to collect personal information unnecessarily. Where information is requested, you should provide only information that is accurate and appropriate for the relevant purpose.
How We Use Information
Depending on the circumstances and applicable law, we may process personal information for purposes including:
- Providing, operating and maintaining our services.
- Creating, managing and securing user accounts.
- Responding to enquiries and providing customer support.
- Communicating service-related information, updates and important notices.
- Detecting, preventing and investigating fraud, abuse, security incidents and unauthorized activity.
- Monitoring and improving website functionality, reliability and performance.
- Understanding service usage and developing improvements.
- Complying with applicable legal, regulatory and record-keeping obligations.
- Establishing, exercising or defending legal rights where necessary.
Legal bases
Where applicable law requires a legal basis for processing, we may rely on a legal basis such as consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests or another lawful basis recognized by applicable data protection law.
The applicable legal basis depends on the specific processing activity and the circumstances in which the information is collected.
International Data Transfers
Depending on where you are located and where our service providers operate, personal information may be processed or stored in countries other than the country in which you live.
Where applicable law requires safeguards for international transfers, we will seek to implement appropriate mechanisms and protections for those transfers.
The exact locations and transfer mechanisms may vary as our technology infrastructure and service providers change.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, prevent abuse and satisfy legal or regulatory obligations.
Retention periods may vary depending on the nature of the information, the purpose of processing, applicable legal requirements and legitimate operational needs.
| Information | General retention principle |
|---|---|
| Account information | Retained while the account or service relationship remains active and thereafter where necessary for legitimate or legal purposes. |
| Communications | Retained for as long as reasonably necessary to handle the request, maintain records and protect our interests. |
| Technical and usage information | Retained according to operational, security, analytics and legal requirements. |
Where information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable requirements.
Data Security
We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction.
Depending on the nature of the information and processing involved, security measures may include access controls, authentication mechanisms, encryption or secure transmission, monitoring, system protections and appropriate organizational safeguards.
No method of transmission, storage or electronic security can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of personal information.
If you believe that your account or personal information has been compromised, please contact us promptly using the contact information provided below.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning the personal information we hold about you.
How to exercise your rights
To submit a privacy request, contact us using the details in the Contact section. We may need to verify your identity before completing a request to protect your information and prevent unauthorized access.
Certain rights are subject to legal limitations and exceptions. If a request cannot be fulfilled in full, we will explain the applicable reason where required.
Children's Privacy
Our services are not intended to be directed toward children where their participation is not permitted by applicable law.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, legal requirements or privacy practices.
When changes are made, we will update the effective date shown at the beginning of the Policy. Where required by applicable law, we may provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically so that you remain informed about how personal information is handled.
Contact & Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy right, believe that your personal information has been handled improperly, or otherwise wish to raise a privacy concern, please contact our privacy team.
We're here to help.
Please replace the placeholders below with the official privacy contact details for Avenix Markets before publishing this page.
LAST UPDATED: 02 SEPTEMBER 2026
PRIVACY POLICY VERSION 1.0