Vault Elite Trades
Global Trading
Initializing help centre

RISK WARNING — CFDs and leveraged products are complex instruments and carry a high risk of losing money rapidly due to leverage. Only trade with funds you can afford to lose.

HELP CENTRE

Answers before you make a decision.

Find straightforward information about accounts, deposits, withdrawals, trading, security and the risks associated with leveraged financial products.

Information on this page is provided for general information and should not be considered personalised investment, financial, tax or legal advice.

Account

To open an account, use the registration page and complete the requested information.

After registration, you can access the member area using the credentials associated with your account. Depending on your jurisdiction and account type, additional verification may be required.
Sign in through the member area using the username and password associated with your account.

Your account dashboard provides access to the functions and services available for your account.
Account availability depends on the applicable account terms and platform rules.

Where multiple accounts are not permitted, attempting to circumvent account restrictions may result in account review or restriction.

Deposits & Withdrawals

Sign in to your member area and open the deposit section. Select an available funding method and follow the instructions displayed for your account.

Always verify the destination and transaction details before authorising a payment. Do not send funds to payment details received through an unofficial communication channel.
Available payment methods depend on the options currently enabled for the platform and your jurisdiction.

Available methods may include electronic wallets, bank transfers, cards or other supported payment options where enabled in the platform configuration.
Processing times depend on the payment method, transaction status and any applicable verification.

Your account balance will update once the transaction has been successfully processed and credited.
Sign in to your account and open the withdrawal section. Select an available withdrawal method and follow the instructions shown.

Withdrawal requests may be subject to account verification, transaction checks, processing times and applicable terms.
Where additional funding is supported, you may make further deposits through the available funding options in your member area.

Each transaction is recorded separately in your account transaction history.
Where supported by the account and applicable platform rules, eligible available funds may be used for supported transactions.

The options available to you will be displayed within your member area.

Security & Access

Sign in to your account and open the account information or profile section.

Where available, you can update your contact information and password from there.
Use the forgot password option and follow the instructions provided to recover access to your account.
Your current account information and available balances can be viewed after signing in to the member dashboard.
Keep your password private and use a strong, unique password.

Never share authentication codes or account credentials with another person. Be cautious of messages requesting payments, passwords or remote access to your device.

Always access your account through the official website or trusted client portal.

Trading

Once your account is eligible for trading, you can access the available instruments and platform features through the member area.

Review the relevant product information, costs, margin requirements and risk disclosures before placing a trade.
Trading results depend on factors including the instrument traded, entry and exit prices, position size, applicable costs, leverage and market conditions.

Trading returns are not fixed or guaranteed.
No. Trading returns are not guaranteed.

Markets can move against a position and losses can occur. Past performance is not a reliable indicator of future results.
The instruments available to you depend on the products offered by the relevant entity, your jurisdiction and your account type.

Available instruments are displayed within the applicable trading platform.

Risk & Responsible Trading

Yes.

Trading and investing involve risk, and you may lose some or all of your invested capital.

Leveraged products such as CFDs can result in losses occurring rapidly. You should only commit funds that you can afford to lose.
Consider your financial objectives, trading experience and tolerance for loss.

Make sure you understand how the relevant product works, including leverage, margin requirements, transaction costs and the potential for losses.
No.

Risk-management features can help manage exposure, but they cannot eliminate market risk or guarantee that a position will close at a particular price.
General information provided through the platform or website should not be considered personalised investment, financial, tax or legal advice.

If you are uncertain whether a product is suitable for you, consider obtaining independent professional advice before trading.
You should not trade a financial product unless you understand how it works and the risks involved.

Take time to review the relevant product information and risk disclosures before committing funds.
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Important risk notice

Understand the risks before trading.

Trading financial products involves risk and may not be suitable for everyone. The value of investments can rise or fall and you may lose some or all of your capital. Leveraged products such as CFDs carry a particularly high level of risk. Make sure you understand how the product works and consider whether you can afford the potential loss before trading. Nothing on this page constitutes personalised investment, financial, tax or legal advice.

Need more help?

We're here when you need us.

Review the available information or contact the support team for assistance with your account or platform questions.